Transform Your Field Service Operations
AI-powered solutions for field technicians and call management. Never miss a call or opportunity again with our intelligent platform.
Trusted by leading service companies
Transforming Field Service Management
Empowering service companies with AI-driven solutions for field operations and customer communication.
Empower your field technicians with AI-powered insights and real-time collaboration. Take photos of equipment issues, get instant AI analysis and recommendations, and coordinate with your team through our integrated channel platform. Never miss a beat in field operations with smart tracking and automated workflows.
Simplify everyday business tasks
Powerful AI-driven tools that streamline your field operations and enhance customer communication.
AI-Powered Field Analysis
Instant Equipment Diagnosis
FieldTroop's AI instantly analyzes photos of equipment issues, providing technicians with accurate diagnoses and repair recommendations. Our advanced computer vision technology helps identify problems quickly, reducing service time and improving first-time fix rates.
Smart Call Management
Never Miss a Customer Call
Afila ensures your business never misses a customer call with intelligent call routing and management. Our AI-powered system handles calls professionally, routes them to the right team member, and maintains detailed call records for better customer service.
Team Collaboration Platform
Seamless Field Operations
FieldTroop provides a powerful collaboration platform for your field teams. Create channels for different projects, share real-time updates, and coordinate field operations efficiently. Keep everyone connected and informed, no matter where they are.
Instant Equipment Diagnosis
FieldTroop's AI instantly analyzes photos of equipment issues, providing technicians with accurate diagnoses and repair recommendations. Our advanced computer vision technology helps identify problems quickly, reducing service time and improving first-time fix rates.
Never Miss a Customer Call
Afila ensures your business never misses a customer call with intelligent call routing and management. Our AI-powered system handles calls professionally, routes them to the right team member, and maintains detailed call records for better customer service.
Seamless Field Operations
FieldTroop provides a powerful collaboration platform for your field teams. Create channels for different projects, share real-time updates, and coordinate field operations efficiently. Keep everyone connected and informed, no matter where they are.
Transform Your Field Service Today
Join the future of field service management with FieldTroop and Afila, products of AFILALABS. Never miss a call, streamline your operations, and empower your technicians with AI-powered insights.
Trusted by service businesses worldwide
Join hundreds of service companies that have transformed their operations with FieldTroop and Afila, products of AFILALABS. See how our AI-powered solutions are helping businesses deliver better service.
FieldTroop has revolutionized how our technicians work. The AI-powered equipment analysis is incredibly accurate, and the team collaboration features have improved our response times by 40%.
Michael ChenOperations Director at TechPro Services
Afila has been a game-changer for our customer service. We never miss calls anymore, and the AI call routing ensures customers always reach the right person. Our customer satisfaction scores have increased significantly.
Sarah JohnsonCustomer Service Manager at HomeCare Solutions
The team collaboration features in FieldTroop have transformed how we manage field operations. Our technicians can now share insights and get instant support from the office team.
David RodriguezField Operations Manager at QuickFix
Afila's intelligent call management has streamlined our entire customer service process. The AI handles routine inquiries perfectly, allowing our team to focus on complex customer needs.
Emily ThompsonCEO at ServiceFirst
FieldTroop's AI analysis has reduced our diagnostic time by 60%. Technicians can now identify issues faster and more accurately, leading to better first-time fix rates.
James WilsonTechnical Director at ProTech Solutions
The integration between FieldTroop and Afila is seamless. We can now track customer calls, dispatch technicians, and manage field operations all in one place. It's exactly what we needed.
Lisa AndersonOperations Manager at FieldForce
Frequently asked questions
If you can't find what you're looking for, email our support team and if you're lucky someone will get back to you.
What is FieldTroop?
FieldTroop is an AI-powered field service management platform that helps technicians diagnose equipment issues, collaborate with team members, and streamline field operations. It uses advanced computer vision to analyze photos of equipment problems and provides instant recommendations.
How does the AI equipment analysis work?
When a technician takes a photo of equipment, our AI instantly analyzes it using computer vision technology. It identifies issues, suggests solutions, and provides repair recommendations based on its training on thousands of similar cases. This helps technicians make faster, more accurate diagnoses.
What is Afila?
Afila is an intelligent call management system by AFILALABS that ensures your business never misses a customer call. It uses AI to handle calls professionally, route them to the right team member, and maintain detailed call records for better customer service.
How does the team collaboration work?
FieldTroop provides a powerful collaboration platform where teams can create channels for different projects, share real-time updates, and coordinate field operations. Team members can communicate, share photos, and track progress all in one place.
Can I integrate FieldTroop with my existing systems?
Yes, FieldTroop offers integration capabilities with popular business systems. Our Enterprise plan includes custom integrations, and we can work with you to connect with your existing tools and workflows.
How does Afila handle after-hours calls?
Afila provides 24/7 call management, ensuring your business never misses a customer call. After-hours calls can be handled by our AI system, which can take messages, schedule callbacks, or route urgent calls to on-call staff based on your preferences. Afila is a product of AFILALABS.
What kind of businesses can benefit from these tools?
FieldTroop and Afila, products of AFILALABS, are perfect for any service-based business that sends technicians into the field, such as HVAC, plumbing, electrical, appliance repair, and maintenance companies. They help streamline operations, improve customer service, and increase technician efficiency.
How do I get started?
Getting started is easy! Choose a plan that fits your business needs, sign up for a free trial, and our team will help you set up and customize the platform for your specific requirements. We offer comprehensive onboarding and training to ensure your team gets the most out of the tools.
What kind of support do you offer?
We offer different levels of support based on your plan. All plans include email support, while Professional and Enterprise plans include priority support and dedicated account managers. Our Enterprise plan also includes SLA guarantees and a dedicated support team.