Building the Future
of AI
AFILALABS creates intelligent software that transforms how businesses operate. From AI-powered field service to autonomous call management — we build the tools that work for you.
FieldTroop
AI-Powered Field Service
AFILALABS
Built by Engineers, for Engineers
Afila AI
Intelligent Voice Agents
Integrates with the tools you already use
Two products. One mission.
Intelligent software that transforms field service operations and customer communication.
FieldTroop
Everything your service business needs in one platform — AI-powered call center, smart dispatching, invoicing, payroll, accounting, CRM, inventory, and more. Serving 30+ industries from HVAC to plumbing to electrical.
Afila AI
Never miss another customer call. Our AI voice agents answer in under 3 seconds, qualify callers automatically, and route intelligently. 24/7 availability with human-like conversation that represents your brand.
Everything you need to scale
Powerful AI-driven tools that streamline field operations and enhance every customer interaction.
Computer Vision AI
Analyze equipment photos instantly. Our AI identifies issues, suggests solutions, and provides repair recommendations in seconds.
Voice AI Agents
Human-like AI voice agents that answer calls in under 3 seconds. Custom voice cloning and brand-specific personalities.
Smart Dispatching
AI-powered job routing that matches the right technician to each job based on skills, location, and availability.
Real-Time Analytics
Live dashboards tracking call success rates, technician performance, customer satisfaction, and operational costs.
Team Collaboration
Integrated channels for field teams to share updates, photos, and coordinate operations in real-time.
Enterprise Integrations
Connect with QuickBooks, Salesforce, ServiceTitan, Stripe, and 50+ more tools your business already uses.
Transform your business today
Join thousands of service companies using AFILALABS products to automate operations, delight customers, and grow faster.
Trusted by service businesses worldwide
See how AFILALABS products are helping businesses deliver better service and grow faster.
FieldTroop has revolutionized how our technicians work. The AI-powered equipment analysis is incredibly accurate, and the team collaboration features have improved our response times by 40%.
Michael ChenOperations Director at TechPro Services
Afila has been a game-changer for our customer service. We never miss calls anymore, and the AI call routing ensures customers always reach the right person.
Sarah JohnsonCustomer Service Manager at HomeCare Solutions
The team collaboration features in FieldTroop have transformed how we manage field operations. Our technicians can now share insights and get instant support from the office team.
David RodriguezField Operations Manager at QuickFix
Afila's intelligent call management has streamlined our entire customer service process. The AI handles routine inquiries perfectly, allowing our team to focus on complex needs.
Emily ThompsonCEO at ServiceFirst
FieldTroop's AI analysis has reduced our diagnostic time by 60%. Technicians can now identify issues faster and more accurately, leading to better first-time fix rates.
James WilsonTechnical Director at ProTech Solutions
The integration between FieldTroop and Afila is seamless. We can now track customer calls, dispatch technicians, and manage field operations all in one place.
Marcus LopezOperations Manager at FieldForce
Frequently asked questions
Can't find what you're looking for? Reach out to our support team at support@afila.io
What is FieldTroop?
FieldTroop is an AI-powered field service management platform that helps technicians diagnose equipment issues, collaborate with team members, and streamline field operations using advanced computer vision technology.
How does the AI equipment analysis work?
When a technician takes a photo of equipment, our AI instantly analyzes it using computer vision technology. It identifies issues, suggests solutions, and provides repair recommendations based on training on thousands of similar cases.
What is Afila AI?
Afila AI is an enterprise voice agents platform by AFILALABS that ensures your business never misses a customer call. It uses AI voice agents to handle calls professionally, route them intelligently, and maintain detailed records.
How does team collaboration work?
FieldTroop provides a collaboration platform where teams can create channels for different projects, share real-time updates, and coordinate field operations. Team members can communicate and share photos all in one place.
Can I integrate with existing systems?
Yes, both products offer integration with popular business systems including QuickBooks, Salesforce, ServiceTitan, Stripe, and 50+ more tools. Custom integrations are available on Enterprise plans.
How does Afila handle after-hours calls?
Afila provides 24/7 AI-powered call management. After-hours calls are handled by our AI voice agents, which can take messages, schedule callbacks, or route urgent calls to on-call staff based on your preferences.
What businesses benefit from AFILALABS?
AFILALABS products are designed for service-based businesses — HVAC, plumbing, electrical, appliance repair, restaurants, healthcare, and more. Any business that sends technicians into the field or handles customer calls.
How do I get started?
Start with a free 14-day trial — no credit card required. Our team will help you set up and customize the platform for your specific requirements with comprehensive onboarding and training.
What kind of support do you offer?
All plans include email support. Professional and Enterprise plans include priority support and dedicated account managers. Enterprise also includes SLA guarantees and a dedicated support team.