At AFILALABS, we strive to provide the highest quality field service management and call handling service through our products like Afila. We understand that circumstances may arise where you need to request a refund, and we have established the following policy to address such situations.

Eligibility for Refunds

• Monthly Subscriptions: Refund requests must be submitted within 14 days of the initial purchase or the latest renewal date.
• New Accounts: First-time subscribers are eligible for a full refund within 30 days of their initial subscription if they are not satisfied with our service.

Refund Process

1. Submit your refund request via email to support@afilalabs.com
2. Include your account email and reason for the refund
3. Our team will review your request within 2 business days
4. If approved, refunds will be processed to the original payment method within 5-10 business days

Non-Refundable Circumstances

• Requests made after the eligible refund period
• Service discontinuation due to violations of our Terms of Service
• Cases of detected fraudulent activity