1. Service Description

AFILALABS provides field service management and intelligent call handling services through products like Afila, helping service companies coordinate field operations, manage customer calls, and optimize their business processes. Our service includes AI-powered call routing, field technician coordination, and real-time operational insights.

2. User Accounts

• Users must maintain accurate, complete, and up-to-date account information
• Users are responsible for maintaining the security of their account credentials
• Users must notify AFILALABS immediately of any unauthorized account access

3. Service Usage

Users agree to use the service only for lawful purposes and in accordance with these Terms. Prohibited activities include:

• Attempting to bypass or manipulate our call handling systems
• Using the service to develop competing field service management systems
• Sharing account access with unauthorized users

4. Data Processing

By using Afila (a product of AFILALABS), you grant us permission to:

• Process call data for routing and management purposes
• Store necessary data to provide our services
• Generate and maintain operational analytics

5. Service Modifications

AFILALABS reserves the right to modify or discontinue the service with reasonable notice to users. We may also update these Terms from time to time, with changes becoming effective upon posting to our website.